In this section we go through the most common questions that we receive. It's not all encompassing, so if your answer isn't there, look through the other sections before contacting us via the form a the bottom of the page.

Pair text with an image to focus on a product, collection or blog post. Add details on availability, style, oOur tripod systems are the most versatile and functional in the world. The modular functionality allows for your tripods to work in different configurations. This guide takes you through the most common of these.r even provide a review.

We offer various different compatibilities with other brands and some industry standard fittings. This guide will help you decide which products are right for you, or which replacement footwear you may need for your model.

Have a question about your order?

Please drop us an email with your order number, name, email, shipping address and phone number.

Have a question about tracking details for your order?

If you haven't received your tracking details, please check your email's spam filter first, as emails from shipping companies can often end up there. If it's not in your spam folder, please email us with your order details.

Have a question about delivery or returns?

Please check the Delivery & Returns section which is found on every product page.

Need help using your product?

You can find instruction manuals for various products on our downloads page here.

We also have help with various functions and adjustments on our How-to videos page.

Does my product have a warranty?

Yes, it has a 5 year limited warranty from the date a new product is purchased. For more details see above.

Something is wrong with my product, how do I get help?

Email support@3leggedthing.com and please provide all of the following:

• Name, address, telephone number, and email address
• Copy of your purchase receipt or invoice (or details of where and when purchased, if it's not available)
• Name of your product
• Description of the issue
• Clear photos and / or video of the problem

All of this will help us diagnose the issue faster, and help get you back up and running.

I've lost a bit, how do I get a replacement?

Email support@3leggedthing.com and please provide all of the following:

• Name, address, telephone number, and email address
• Copy of your purchase receipt or invoice (or details of where and when purchased, if it's not available)
• Name of your product
• A clear photo of the product that shows where the part is missing

For anything else, please email support@3leggedthing.com.

Our user manuals are all downloadable online. Click on the link below to take you through to the downloads section. Here you will find manuals for discontinued products too.

Every 3LT tripod comes with some basic tools (this varies according to model). These tools can be found in a hidden pocket, just inside the rim of your bag, or clipped directly to the tripod.

Lost one of your rubber Bootz? Or your release plate? No problem at all - they are available to purchase from our online store or a retailer near you. If you've lost an internal component, please contact us.

Inside the leg mechanism there are plastic shims (we call them Chicken Lips). If you lose or break one you'll need to contact us with your tripod or monopod range and model number so we can help you.

Our tripods are designed in such a way that they can be disassembled for cleaning and servicing. We have a page of How To videos which provide guidance for you on the most common technical needs.

If you think your product needs to be returned to us for repair or servicing, contact us via the email at the bottom of this page, and provide a brief explanation of the issue. 

Each of our camera bags has an amphibious “Frog” pocket that’s accessible from the bag exterior. It has a waterproof lining that completely separates it from the main interior section and your expensive camera gear. On Valkyrie it’s accessible behind the lumbar padding on the rear of the bag. On Wraith it can be found on one end of the bag.

Valkyrie comes with in-built tripod loops that are stashed away at the front of the bag. Look at the coloured loops at the bottom of the bag front, pull them down to release the tripod loops.  We recommend you fasten the straps around at least two of the legs and the centre column of your tripod, and then secure the third leg using the elastic bungee loop stashed in the side of the loop.

Each of our camera bags includes a small pocket that’s ideal for stashing cash, passports and other small valuables. We locate it on the rear of the bags so it can be worn against the body for extra security.

Each of the bags comes with an integrated rainfly, built into the base of the bag. To protect from the rain, pull the rainfly out and cover the bag..

Discover our wide range of tripod accessories with industry standard 1/4"-20 and 3/8"-16 threads, and find the right ones for your tripod or monopod.

Find the right sized Ellie for your camera, and check which version you need for Peak Design Capture compatibility.

Check whether the QR11 2.0 fits your camera, and discover which version is right for full body and gripped cameras.

Find replacement footwear and plates for older 3 Legged Thing tripods including Punks, Evo 2&3, and 1st Generation.

13” laptop, and up to 13” tablet. DSLR or mirrorless cameras with lens attached.

15” laptop and up to 13” tablet. DSLR or mirrorless cameras with lens attached. Full body or gripped camera with lens detached.

Up to 13” laptop or tablet. DSLR or mirrorless cameras with lens attached..

Up to 15” laptop or tablet. DSLR or mirrorless cameras with lens attached. Full body or gripped camera with lens detached