Shipping policy
UK
Delivery
For most UK addresses, orders are sent via Royal Mail First Class or DPD for larger or heavier items.
Delivery typically takes 1-5 working days, depending on the service used. Many orders placed before 12 noon arrive the next working day (Monday-Friday).
Orders over £50 qualify for free shipping to most UK addresses.This excludes shooting products that require Royal Mail 18+ Signed-for Delivery.
Remote Locations (Highlands, Islands & Northern Ireland)
Deliveries to Scottish Highlands, offshore islands, and Northern Ireland may require alternative courier services due to higher delivery costs in these regions.
Small parcels under 350g are sent via Royal Mail and qualify for free shipping if the order value is over £50.
Larger or heavier items are shipped via UPS, and shipping charges will be calculated at checkout, but in most cases it will cost £9.99.
Delivery typically takes 2-5 working days, depending on the service used.
Returns
If you are not satisfied with your purchase, we have a 30-day returns period. In the first instance, please contact our support team via email: support@3leggedthing.com
Royal Mail Deliveries
All orders placed via this website are processed as business-to-consumer (B2C) eCommerce transactions. If you are a business customer requiring business-to-business (B2B) purchasing, please contact us directly prior to ordering.
USA
NOW SHIPPING FROM OUR US WAREHOUSE. NO IMPORT DUTIES
We now ship orders from our US warehouse, so there will be no additional duties to pay.
Orders over $100 qualify for free shipping.
Delivery
Depending on the size and weight of the product, deliveries in the USA will be via trusted national couriers such as DHL, USPS, FedEx, or UPS. Orders typically arrive within 3–5 business days. Tracking information will be provided once your order ships.
We dispatch parcels same day Monday to Friday for orders placed before 12 noon.
Returns
If you are not satisfied with your purchase, we have a 30-day returns period. In the first instance, please contact our support team via email: support@3leggedthing.com
EU
Delivery
Depending on the size and weight of the product, deliveries to EU countries will be via Royal Mail International Tracked & Signed For, or UPS for larger or heavier items. Orders over 150 € qualify for free shipping. We dispatch parcels the same day Monday to Friday for orders placed before 12 noon.
Customs
You will be responsible for paying any customs or import fees your country may charge. We declare the cost, weight and description of the contents to our courier at the time of dispatch and submit our customs data electronically to aid customs clearance. If you’re still unsure on whether you’ll be subject to customs fees, we’d recommend contacting your local customs office for more information before placing your order.
Returns
If you are not satisfied with your purchase, we have a 30-day returns period. In the first instance, please contact our support team via email: support@3leggedthing.com
Royal Mail Deliveries
All orders placed via this website are processed as business-to-consumer (B2C) eCommerce transactions. If you are a business customer requiring business-to-business (B2B) purchasing, please contact us directly prior to ordering.
ROW
Delivery
Depending on the size and weight of the product, we will ship your parcel via Royal Mail International Tracked & Signed For, or UPS for larger or heavier items.
Orders over $400 qualify for free shipping.
We dispatch parcels same day Monday to Friday for orders placed before 12 noon.
Customs
You will be responsible for paying any customs or import fees your country may charge. We declare the cost, weight and description of the contents to our courier at the time of dispatch and submit our customs data electronically to aid customs clearance.
If you’re still unsure on whether you’ll be subject to customs fees, we’d recommend contacting your local customs office for more information before placing your order.
Returns
If you are not satisfied with your purchase, we have a 30-day returns period. In the first instance, please contact our support team via email: support@3leggedthing.com
Royal Mail Deliveries
All orders placed via this website are processed as business-to-consumer (B2C) eCommerce transactions. If you are a business customer requiring business-to-business (B2B) purchasing, please contact us directly prior to ordering.
